Hello All,
SCCM 2012 SP1 R2 (upgrade to CB/Win10 will begin after 2 months)
Win 7 SP1 Pro
A few PCs (5%) are not rebooting post patching
The deployment status is "Pending Restart"
The scan status is 'Completed with Errors '-2145116137' (The OS servicing stack must be updated before this update is downloaded or installed)
This was our first Patching Cycle post Win7-EOL for Mar-2020 patches.
After ESU patch installed+rebooted, we Activated the MAK, then deployed the SSU which sometimes does not require a reboot. March SUG which includes the Rollup and other updates is scheduled a few hours from the SSU
Most PCs patched and rebooted successfully (90%), but 5% are not rebooting.Patches are installed successfully on them, but the reboot does not trigger
No MW is set from SCCM side. Not sure if users have it configured. Regardless, this is a mandatory deployment with 24 hour notification. We have waited 2 weeks now
Could someone suggest what is stopping these 5% PCs from rebooting, and what I can do to initiate it? Thanks.
Logs (Filtered):
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WUAHandler:
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Received 'SucceededWithErrors' code from WUA during search. Check WindowsUpdate.log in Windows directory. WUAHandler 5/14/2020
8:30:41 PM 12508 (0x30DC)
WU Agent reported the following 2 warning messages: WUAHandler 5/14/2020 8:30:41 PM 12508 (0x30DC)
HResult: 0x80242017 Context: uecGeneral Msg: (null). WUAHandler 5/14/2020 8:30:41 PM 12508
(0x30DC)
HResult: 0x00240005 Context: uecGeneral Msg: The computer needs to be rebooted to complete past installation. The result of search may be incorrect.. WUAHandler
5/14/2020 8:30:41 PM 12508 (0x30DC)
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WindowsUpdate:
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2020-05-14 20:22:03:553 1244 39a4 Agent WARNING: failed
to calculate prior restore point time with error 0x80070002; setting restore point
2020-05-14 20:22:45:502 5028 4bdc Handler
Requesting post-reboot reporting for package Package_for_KB4550738~31bf3856ad364e35~amd64~~6.1.1.1.
2020-05-14 20:22:45:502 5028 4bdc Handler
Completed install of CBS update with type=3, requiresReboot=1, installerError=0, hr=0x0
2020-05-14 20:23:53:004 1244 481c Handler
FATAL: UH: 0x800f0823: CreatePackage failed in CCbs::CreatePackage
2020-05-14 20:23:53:004 1244 481c Agent WARNING: Failed
to evaluate Installed rule, updateId = {9DBF4729-DC9B-484F-8638-A426CD922D42}.200, hr = 80242017
2020-05-14 20:30:41:492 6536 30dc COMAPI - Updates found = 267
2020-05-14 20:30:41:492 6536 30dc COMAPI - Reboot required
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RebootCoordinator.log
----------------------
Entered ScheduleRebootImpl - requested from 'UpdatesDeploymentAgent'. set Rebootby = 1589506103. set NotifyUI = True. set PreferredRebootWindowType = 4 RebootCoordinator
5/14/2020 8:28:23 PM 16236 (0x3F6C)
An earlier reboot was already scheduled, only taken into account new parameters RebootCoordinator 5/14/2020 8:28:23 PM
16236 (0x3F6C)
Reboot Coordinator received a SERVICEWINDOWEVENT START Event RebootCoordinator 5/14/2020 10:00:00 PM 6732 (0x1A4C)
No CCM Identification blob RebootCoordinator 5/14/2020 10:00:00 PM 6732 (0x1A4C)
Not in Maintenance/Service Mode, check ServiceWindowsManager next RebootCoordinator 5/14/2020 10:00:00 PM
6732 (0x1A4C)
ServiceWindowsManager has not allowed us to Reboot RebootCoordinator 5/14/2020 10:00:00 PM
6732 (0x1A4C)
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ServiceWindowManager.log
--------------------
OnIsServiceWindowAvailable called with: Runtime:7200, Type:2 ServiceWindowManager
5/14/2020 8:28:12 PM 16236 (0x3F6C)
No Service Windows exist for this type. Will check if the program can run in the All Programs window... ServiceWindowManager
5/14/2020 8:28:12 PM 16236 (0x3F6C)
Biggest Active Service Window for Type=1 not found ServiceWindowManager
5/14/2020 8:28:12 PM 16236 (0x3F6C)
Program cannot Run! Setting *canProgramRun to FALSE ServiceWindowManager
5/14/2020 8:28:12 PM 16236 (0x3F6C)
WillProgramRun called with: Runtime:7200, Type:2 ServiceWindowManager 5/14/2020 8:28:12 PM
16236 (0x3F6C)
No Service Windows of this type exist. ServiceWindowManager 5/14/2020 8:28:12 PM 16236 (0x3F6C)
There exists an All Programs window for this duration. The Program will run eventually. ServiceWindowManager
5/14/2020 8:28:12 PM 16236 (0x3F6C)
OnIsServiceWindowAvailable called with: Runtime:1, Type:4 ServiceWindowManager 5/14/2020 10:00:00 PM
11596 (0x2D4C)
No Service Windows exist for this type. Will check if the program can run in the All Programs window... ServiceWindowManager
5/14/2020 10:00:00 PM 11596 (0x2D4C)
Biggest Active Service Window for Type=1 not found ServiceWindowManager
5/14/2020 10:00:00 PM 11596 (0x2D4C)
Program cannot Run! Setting *canProgramRun to FALSE ServiceWindowManager
5/14/2020 10:00:00 PM 11596 (0x2D4C)
WillProgramRun called with: Runtime:1, Type:4 ServiceWindowManager 5/14/2020 10:00:00 PM 11596 (0x2D4C)
No Service Windows of this type exist. ServiceWindowManager 5/14/2020 10:00:00 PM 11596 (0x2D4C)
There exists an All Programs window for this duration. The Program will run eventually. ServiceWindowManager
5/14/2020 10:00:00 PM 11596 (0x2D4C)
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UpdatesDeployment.log
------------------------
No current service window available to run updates assignment with time required = 1 UpdatesDeploymentAgent 5/14/2020 10:00:00 PM 11596 (0x2D4C)
Suspend activity in presentation mode is selected UpdatesDeploymentAgent 5/14/2020 10:00:00 PM 11596 (0x2D4C)
At least one user has elected to suspend non-business hours activity when in presentation mode. Checking for presentation mode. UpdatesDeploymentAgent
5/14/2020 10:00:00 PM 11596 (0x2D4C)
Proceeding to non-business hours activites as presentation mode is off. UpdatesDeploymentAgent 5/14/2020
10:00:00 PM 11596 (0x2D4C)
Auto install during non-business hours is disabled or never set, selecting only scheduled updates. UpdatesDeploymentAgent
5/14/2020 10:00:00 PM 11596 (0x2D4C)
A user-defined service window(non-business hours) is available. We will attempt to install any scheduled updates. UpdatesDeploymentAgent
5/14/2020 10:00:00 PM 11596 (0x2D4C)
Attempting to install 0 updates UpdatesDeploymentAgent 5/14/2020 10:00:00 PM 11596 (0x2D4C)
No actionable updates for install task. No attempt required. UpdatesDeploymentAgent 5/14/2020 10:00:00 PM
11596 (0x2D4C)
Updates could not be installed at this time. Waiting for the next maintenance window. UpdatesDeploymentAgent 5/14/2020 10:00:00 PM 11596 (0x2D4C)
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Scan Agent
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- - -Evaluating Update Status... ScanAgent 5/14/2020 8:30:48 PM 12596 (0x3134)
ScanJob({5537ACFF-E72C-4AEF-B0E2-4D8983A1A323}): Scan Succeeded, setting flag that performed scan was catscan ScanAgent
5/14/2020 8:30:48 PM 18544 (0x4870)
ScanJob({5537ACFF-E72C-4AEF-B0E2-4D8983A1A323}): CScanJob::OnScanComplete - Scan completed successfully, ScanType=2 ScanAgent 5/14/2020 8:30:48
PM 18544 (0x4870)
ScanJob({5537ACFF-E72C-4AEF-B0E2-4D8983A1A323}): CScanJobManager::OnScanComplete -ScanJob is completed. ScanAgent
5/14/2020 8:30:48 PM 18544 (0x4870)
ScanJob({5537ACFF-E72C-4AEF-B0E2-4D8983A1A323}): CScanJobManager::OnScanComplete - Reporting Scan request complete to clients... ScanAgent 5/14/2020 8:30:48
PM 18544 (0x4870)
- - -Evaluating Update Status... ScanAgent 5/14/2020 8:30:48 PM 18544 (0x4870)
- - Calling back to client on Scan request complete... ScanAgent 5/14/2020 8:30:49 PM 18416 (0x47F0)
- - Calling back to client on Scan request complete... ScanAgent 5/14/2020 8:30:49 PM 8044 (0x1F6C)